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Upside Down Management - will more business leaders operate like Timpson post-pandemic?

FOR BUYERS

With three decades of acquisition-led growth behind them, key cutting, shoe repair and watch repair specialist Timpson is the market-leader both on the British high street and, increasingly, in out-of-town retail parks and supermarkets. Miraculously, it remains a family-owned and operated business and attributes its success to giving its staff freedom and autonomy and to treating them with kindness and understanding. Sound too good to be true? Think again. Timpson is now a 2,000-branch-strong ...